Your call is (not that) important to us : customer service and what it reveals about our world and our lives / Emily Yellin.
Material type:
TextPublication details: New York : Free Press, c2009Description: 291 p. ; 24 cmISBN: 9781416546894 (hbk.); 1416546898 (hbk.)Subject(s): Customer services | Customer relations | Corporations -- Public relationsDDC classification: 658.812 LOC classification: HF5415.5 | .Y47 2009Online resources: Contributor biographical information | Publisher description | Sample text
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .Y47 2009 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00030717 |
Includes bibliographical references (p. 271-282) and index.
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