The quality journey : how winning the Baldrige sparked the remaking of IBM / Joseph H. Boyett ... [et al.].
Material type:
TextPublication details: New York : Dutton, c1993Description: xviii, 349 p. : ill. ; 24 cmISBN: 0525936599 (hbk.); 9780525936596 (hbk.)Subject(s): International Business Machines Corporation | Computer industry -- United States -- Quality control | Computer industry -- United States -- Management | Malcolm Baldrige National Quality AwardDDC classification: 338.7610040973 LOC classification: HD9696.C64 | Q3 1993
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HD9696.C64 Q3 1993 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00002348 | |
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General Circulation
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APU Library Open Shelf | Book | HD9696.C64 Q3 1993 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00021498 |
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| HD9696.C62 W35 1997 c.3 Overdrive : | HD9696.C63 S68 2006 c.1 Computer graphics : | HD9696.C64 K37 1995 c.2 Start up : | HD9696.C64 Q3 1993 c.2 The quality journey : | HD9696.C64 S77 1997 c.2 The Microsoft way : | HD9696 .C66 2007 c.1 Computer era : | HD9696.L353 H37 2018 c.1 Optical communication systems: |
Contains the complete text of IBM Rochester's winning application for the Malcolm Baldrige National Quality Award.
Includes index.
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