APU Library | catalog › Results of search for 'ccl=Provider:Free Press,'

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	1.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A \| Parasuraman, A \| Berry, Leonard L, 1942-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990Online access: Contributor biographical information \| Publisher description \| Table of contents only \| Sample text Availability: Items available for loan: APU LibraryCall number: HF5415.5 .Z45 1990 c.1 (1). Found in Open Library: Place hold Add to cart (remove)
	2.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A \| Parasuraman, A \| Berry, Leonard L, 1942-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990Online access: Contributor biographical information \| Publisher description \| Table of contents only \| Sample text Availability: Items available for loan: APU LibraryCall number: HF5415.5 .Z45 1990 c.1 (3). Found in Open Library: Place hold Add to cart (remove)