Michelli, Joseph A., 1960-
The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli. - New York : McGraw-Hill, c2007. - xiv, 208 p. ; 22 cm.
Includes bibliographical references and index.
Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word.
9780071477840 (hbk.) 0071477845 (hbk.)
2006016788
Starbucks Coffee Company.
Success in business--Handbooks, manuals, etc.
HD9199.U54 / M53 2007
658 / MIC 2007
The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli. - New York : McGraw-Hill, c2007. - xiv, 208 p. ; 22 cm.
Includes bibliographical references and index.
Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word.
9780071477840 (hbk.) 0071477845 (hbk.)
2006016788
Starbucks Coffee Company.
Success in business--Handbooks, manuals, etc.
HD9199.U54 / M53 2007
658 / MIC 2007