IT service management : an introduction /
Jan van Bon... [et al.].
- Zaltbommel : Van Haren Pub, c2007.
- xiv, 514 p. : ill. ; 25 cm.
Based on ISO 20000 and ITIL V3
Includes bibliographical references and index.
9789087530518 (pbk.)
Information Technology--Management.
HC59.72 / .I87 2007
658.05 / ITS 2007
Based on ISO 20000 and ITIL V3
Includes bibliographical references and index.
9789087530518 (pbk.)
Information Technology--Management.
HC59.72 / .I87 2007
658.05 / ITS 2007