Ford, Lisa.
Exceptional customer service : going beyond your good service to exceed the customer's expectation / Lisa Ford, David McNair, Bill Perry. - Avon, Mass. : Adams, c2001. - xii, 203 p. : ill. ; 23 cm.
Includes index.
By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.
1580624588 (pbk.) 9781580624589 (pbk.)
2005299531
GBA1-Y9420
Customer services.
HF5415.5 / .F67 2001
658.812 / FOR 2001
Exceptional customer service : going beyond your good service to exceed the customer's expectation / Lisa Ford, David McNair, Bill Perry. - Avon, Mass. : Adams, c2001. - xii, 203 p. : ill. ; 23 cm.
Includes index.
By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.
1580624588 (pbk.) 9781580624589 (pbk.)
2005299531
GBA1-Y9420
Customer services.
HF5415.5 / .F67 2001
658.812 / FOR 2001