Fratian, George.
Planning your SAP CRM implementation / George Fratian. - Boston : Galileo Press, c2008. - 276 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9781592291960 (hbk.)
SAP CRM (Computer Program)
Customer relations--Management --Computer programs.
Customer services--Computer programs.
HF5438.35 / .F73 2008
658.812 / FRA 2008
Planning your SAP CRM implementation / George Fratian. - Boston : Galileo Press, c2008. - 276 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9781592291960 (hbk.)
SAP CRM (Computer Program)
Customer relations--Management --Computer programs.
Customer services--Computer programs.
HF5438.35 / .F73 2008
658.812 / FRA 2008