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Goodman, Gary S.

Monitoring, measuring, and managing customer service / Gary S. Goodman. - 1st ed. - San Francisco : Jossey-Bass, c2000. - xiii, 166 p. ; 25 cm.

Includes index.

ISBN: 0787951390 (hbk.) 9780787951399 (hbk.)

LCCN: 00025368

Subjects--Topical Terms:
Customer services--Quality control--Handbooks, manuals, etc.
Customer services--Evaluation--Handbooks, manuals, etc.
Customer services--Management--Handbooks, manuals, etc.

LC Class. No.: HF5415.5 / .G66 2000

Dewey Class. No.: 658.812 / GOO 2000

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