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Services management : an integrated approach / edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck. - 2nd ed. - Harlow : Financial Times Prentice Hall, 2003. - 529 p. : ill. ; 25 cm.

Previous ed.: London: Pitman, 1998.

ISBN: 027367353X (pbk.) 9780273673538 (pbk.)

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD9980.5 / .S47 2003

Dewey Class. No.: 338.4068 / SER 2003

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