Kandampully, Jay.
Services management : the new paradigm in hospitality / Jay Kandampully. - Frenchs Forest, N.S.W. : Pearson Education Australia, 2002. - xii, 380 p. : ill. ; 25 cm.
Includes index
Bibliography: p. [351]-373.
Services management: the new paradigm in hospitality
1862505098 (pbk.) 9781862505094 (pbk.)
Hospitality industry--Management.
Leisure industry--Management.
Hotel management.
TX911.3.M27 / K36 2002
647.94068 / KAN 2002
Services management : the new paradigm in hospitality / Jay Kandampully. - Frenchs Forest, N.S.W. : Pearson Education Australia, 2002. - xii, 380 p. : ill. ; 25 cm.
Includes index
Bibliography: p. [351]-373.
Services management: the new paradigm in hospitality
1862505098 (pbk.) 9781862505094 (pbk.)
Hospitality industry--Management.
Leisure industry--Management.
Hotel management.
TX911.3.M27 / K36 2002
647.94068 / KAN 2002