Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th int. ed. - Boston, [Mass.] : McGraw-Hill, 2011. - 541 p. : ill. ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
Previous ed.: 2008. Ill. and text on inside covers.
Includes bibliographical references and index.
9780071289276 (pbk.) 0071289275 (pbk.)
GBB197957 bnb
Service industries--Management.
HD9980.5 / .F58 2011
658 / FIT 2011
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th int. ed. - Boston, [Mass.] : McGraw-Hill, 2011. - 541 p. : ill. ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
Previous ed.: 2008. Ill. and text on inside covers.
Includes bibliographical references and index.
9780071289276 (pbk.) 0071289275 (pbk.)
GBB197957 bnb
Service industries--Management.
HD9980.5 / .F58 2011
658 / FIT 2011