TAN YONG SENG (TP022977)
ITSM IMPROVEMENT: INTEGRATE ONLINE CHAT SERVICE INTO A SOFTWARE CUSTOMER SERVICE DEPARTMENT OF A LOGISTIC SOLUTION PROVIDER AND IDENTIFY ITS VALUE PROPOSITION ASSOCIATE WITH ITIL BEST PRACTICE / TAN YONG SENG. - Kuala Lumpur : Asia Pacific University, 2014. - 149 p. : ill. ; 30 cm.
A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of M.SC in Information Technology Management.
PM-26-39
ITSM IMPROVEMENT: INTEGRATE ONLINE CHAT SERVICE INTO A SOFTWARE CUSTOMER SERVICE DEPARTMENT OF A LOGISTIC SOLUTION PROVIDER AND IDENTIFY ITS VALUE PROPOSITION ASSOCIATE WITH ITIL BEST PRACTICE / TAN YONG SENG. - Kuala Lumpur : Asia Pacific University, 2014. - 149 p. : ill. ; 30 cm.
A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of M.SC in Information Technology Management.
PM-26-39