Lindsay, William M.
Total quality and organization development / by William M. Lindsay, Joseph A. Petrick. - Kuala Lumpur : Synergy Book International, c1997 . - xvii, 390 p. : ill. ; 24 cm. - St. Lucie Press total quality series. . - St. Lucie Press total quality series. .
Includes bibliographical references and index.
1. Why Total Quality and Organization Development? -- 2. Overview of Total Quality -- 3. Customer Satisfaction: TQ and OD Strategy Dimensions -- 4. Continuous Improvement: TQ and OD Process Dimensions -- 5. Speaking with Facts: TQ and OD Project Dimensions -- 6. Respect for People: TQ and OD Performance Dimensions -- 7. Total Quality OD Implementation: The Transforming Process.
9838998281 (pbk.) 9789838998284 (pbk.)
Total quality management.
Organizational change.
HD62.15 / .L56 1996
658.401 / LIN 1996
Total quality and organization development / by William M. Lindsay, Joseph A. Petrick. - Kuala Lumpur : Synergy Book International, c1997 . - xvii, 390 p. : ill. ; 24 cm. - St. Lucie Press total quality series. . - St. Lucie Press total quality series. .
Includes bibliographical references and index.
1. Why Total Quality and Organization Development? -- 2. Overview of Total Quality -- 3. Customer Satisfaction: TQ and OD Strategy Dimensions -- 4. Continuous Improvement: TQ and OD Process Dimensions -- 5. Speaking with Facts: TQ and OD Project Dimensions -- 6. Respect for People: TQ and OD Performance Dimensions -- 7. Total Quality OD Implementation: The Transforming Process.
9838998281 (pbk.) 9789838998284 (pbk.)
Total quality management.
Organizational change.
HD62.15 / .L56 1996
658.401 / LIN 1996