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Johnston, Robert.

Service operations management / Robert Johnston, Graham Clark. - Harlow, England : Financial Times/Prentice Hall, 2001. - xvii, 413 p. : ill. ; 25 cm.

Includes bibliographical references and index.

ISBN: 0273639226 (pbk.) 9780273639220 (pbk.)

Subjects--Topical Terms:
Service industries--Management.
Operations research.

LC Class. No.: HD9980.5 / .J64 2001

Dewey Class. No.: 658.5 / JOH 2001

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