Asia Pacific University Library catalogue


MUHAMMAD SAQLAIN ABBAS KHAN (TP029849)

A SURVEY ON THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION ACROSS BUDGET HOTELS IN KUALA LUMPUR, MALAYSIA / MUHAMMAD SAQLAIN ABBAS KHAN. - Kuala Lumpur : Asia Pacific University, 2017. - 98 p. : ill. ; 30 cm.

Available in APres.

A project submitted in partial fulfilment of the requirements of Asia Pacific University of Technology and Innovation for the degree of B.A. (Hons) in International Business Management (UC3F1606IBM).


Consumer satisfaction.
Quality control.
Management--Service industries--Malaysia.

PG-23-0024