Goetsch, David L.
Introduction to total quality : quality management for production, processing, and services / David L. Goetsch, Stanley B. Davis. - 2nd ed. - Upper Saddle River, N.J. : Prentice Hall, c1997. - xii, 660 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0132325217 (hbk.) 9780132325219 (hbk.)
96014795
Total quality management.
HD62.15 / .G64 1997
658.4013 / GOE 1997
Introduction to total quality : quality management for production, processing, and services / David L. Goetsch, Stanley B. Davis. - 2nd ed. - Upper Saddle River, N.J. : Prentice Hall, c1997. - xii, 660 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0132325217 (hbk.) 9780132325219 (hbk.)
96014795
Total quality management.
HD62.15 / .G64 1997
658.4013 / GOE 1997