Evans, James R. 1950-
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 6th ed. - Mason, OH : South-Western Cengage Learning, c2011. - xvi, 460 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780324827064 (pbk.) 0324827067 (pbk.)
2009942045
Total quality management.
HD62.15 / .E93 2011
658.4013 / EVA 2011
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 6th ed. - Mason, OH : South-Western Cengage Learning, c2011. - xvi, 460 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780324827064 (pbk.) 0324827067 (pbk.)
2009942045
Total quality management.
HD62.15 / .E93 2011
658.4013 / EVA 2011