Harvard business review on customer relationship management.
Customer relationship management
- Boston : Harvard Business School Press, c2001.
- vii, 192 p. : ill. ; 21 cm.
- A Harvard business review paperback .
- Harvard business review paperback series. .
Includes bibliographical references and index.
1578516994 (pbk.) 9781578516995 (pbk.)
2001039850
Customer relations--Management.
HF5414.5 / .H37 2001
658.812 / HAR 2001
Includes bibliographical references and index.
1578516994 (pbk.) 9781578516995 (pbk.)
2001039850
Customer relations--Management.
HF5414.5 / .H37 2001
658.812 / HAR 2001