Silvester, Marc.
Living service : how to deliver the service of the future today / Marc Silvester and Mohi Ahmed. - Harlow, England : FT Prentice Hall, c2008. - xiv, 162 p. : ill. ; 24 cm.
Includes bibliographical references (p. 153-155) and index.
Mind Kokoro -- Body Karada -- Soul Tamashii.
9780273715351 (hbk.)
2008000741
Customer services.
Service industries.
HF5415.5 / .S55 2008
658.12 / SIL 2008
Living service : how to deliver the service of the future today / Marc Silvester and Mohi Ahmed. - Harlow, England : FT Prentice Hall, c2008. - xiv, 162 p. : ill. ; 24 cm.
Includes bibliographical references (p. 153-155) and index.
Mind Kokoro -- Body Karada -- Soul Tamashii.
9780273715351 (hbk.)
2008000741
Customer services.
Service industries.
HF5415.5 / .S55 2008
658.12 / SIL 2008