The call center dictionary : (Record no. 11294)
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000 -LEADER | |
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fixed length control field | 00911cam a22002773u 4500 |
001 - CONTROL NUMBER | |
control field | 011716513 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | APU |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20150825154708.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 011129s1999 xxua ||d 000 ||eng |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 1578200431 (pbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9781578200436 (pbk.) |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | Uk |
Transcribing agency | APU |
Language of cataloging | eng |
Modifying agency | BNF |
-- | WAN |
050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HE8788 |
Item number | .B63 1999 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Edition number | 21 |
Classification number | 658.812 |
Item number | BOD 1999 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Bodin, Madeline. |
9 (RLIN) | 20891 |
245 14 - TITLE STATEMENT | |
Title | The call center dictionary : |
Remainder of title | the complete guide to call center & help desk technology and operations / |
Statement of responsibility, etc | by Madeline Bodin and Keith Dawson. |
250 ## - EDITION STATEMENT | |
Edition statement | 2nd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | New York : |
Name of publisher, distributor, etc | Telecom, |
Date of publication, distribution, etc | c1999. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 277 p. : |
Other physical details | ill. ; |
Dimensions | 23 cm. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | MGT. |
9 (RLIN) | 20892 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Call centers |
General subdivision | Dictionaries. |
9 (RLIN) | 20893 |
690 7# - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
Topical term or geographic name as entry element | Management and Business Studies |
Source of heading or term | blcoll |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Dawson, Keith. |
9 (RLIN) | 20894 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | Book |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Invoice number | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 27/02/2014 | MPH | 52780 | 52780 | 5.00 | HE8788 .B63 1999 c.1 | 00027674 | 28/06/2014 | 1 | 5.00 | 27/02/2014 | Overnight Loan |