Asia Pacific University Library catalogue


The call center dictionary : (Record no. 11294)

000 -LEADER
fixed length control field 00911cam a22002773u 4500
001 - CONTROL NUMBER
control field 011716513
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150825154708.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 011129s1999 xxua ||d 000 ||eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1578200431 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781578200436 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency Uk
Transcribing agency APU
Language of cataloging eng
Modifying agency BNF
-- WAN
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HE8788
Item number .B63 1999
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 21
Classification number 658.812
Item number BOD 1999
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Bodin, Madeline.
9 (RLIN) 20891
245 14 - TITLE STATEMENT
Title The call center dictionary :
Remainder of title the complete guide to call center & help desk technology and operations /
Statement of responsibility, etc by Madeline Bodin and Keith Dawson.
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc Telecom,
Date of publication, distribution, etc c1999.
300 ## - PHYSICAL DESCRIPTION
Extent 277 p. :
Other physical details ill. ;
Dimensions 23 cm.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element MGT.
9 (RLIN) 20892
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Call centers
General subdivision Dictionaries.
9 (RLIN) 20893
690 7# - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Management and Business Studies
Source of heading or term blcoll
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Dawson, Keith.
9 (RLIN) 20894
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 27/02/2014 MPH 52780 | 52780 5.00   HE8788 .B63 1999 c.1 00027674 28/06/2014 1 5.00 27/02/2014 Overnight Loan