Asia Pacific University Library catalogue


Complaint management : (Record no. 11341)

000 -LEADER
fixed length control field 01269cam a22003374a 4500
001 - CONTROL NUMBER
control field 13726513
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150324163203.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 040921s2004 ohua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2004022189
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0324202644 (hbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780324202649 (hbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency APU
Modifying agency BNF
-- TY
Language of cataloging eng
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.52
Item number .S73 2004
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
Item number STA 2004
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Stauss, Bernd.
9 (RLIN) 20960
245 10 - TITLE STATEMENT
Title Complaint management :
Remainder of title the heart of CRM /
Statement of responsibility, etc Bernd Stauss, Wolfgang Seidel.
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Cincinnati :
Name of publisher, distributor, etc Thompson/South-Western,
Date of publication, distribution, etc c2004.
300 ## - PHYSICAL DESCRIPTION
Extent x, 310 p. :
Other physical details ill. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note "American Marketing Association."
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 298-303) and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer complaints.
9 (RLIN) 20961
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
General subdivision Management.
9 (RLIN) 8366
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Seidel, Wolfgang,
Dates associated with a name 1935-
9 (RLIN) 20962
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents
Uniform Resource Identifier http://www.loc.gov/catdir/toc/ecip051/2004022189.html
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 28/02/2014 POPULAR BOOKSHOP 901002765 | 901002765 68.40   HF5415.52 .S73 2004 c.1 00027706 28/06/2014 1 68.40 28/02/2014 Staff Circulation