Complaint management : (Record no. 11341)
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000 -LEADER | |
---|---|
fixed length control field | 01269cam a22003374a 4500 |
001 - CONTROL NUMBER | |
control field | 13726513 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | APU |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20150324163203.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 040921s2004 ohua b 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
LC control number | 2004022189 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0324202644 (hbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780324202649 (hbk.) |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | DLC |
Transcribing agency | APU |
Modifying agency | BNF |
-- | TY |
Language of cataloging | eng |
042 ## - AUTHENTICATION CODE | |
Authentication code | pcc |
050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HF5415.52 |
Item number | .S73 2004 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Edition number | 22 |
Item number | STA 2004 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Stauss, Bernd. |
9 (RLIN) | 20960 |
245 10 - TITLE STATEMENT | |
Title | Complaint management : |
Remainder of title | the heart of CRM / |
Statement of responsibility, etc | Bernd Stauss, Wolfgang Seidel. |
250 ## - EDITION STATEMENT | |
Edition statement | 1st ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Cincinnati : |
Name of publisher, distributor, etc | Thompson/South-Western, |
Date of publication, distribution, etc | c2004. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | x, 310 p. : |
Other physical details | ill. ; |
Dimensions | 24 cm. |
500 ## - GENERAL NOTE | |
General note | "American Marketing Association." |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc | Includes bibliographical references (p. 298-303) and index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Consumer complaints. |
9 (RLIN) | 20961 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer relations |
General subdivision | Management. |
9 (RLIN) | 8366 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Seidel, Wolfgang, |
Dates associated with a name | 1935- |
9 (RLIN) | 20962 |
856 41 - ELECTRONIC LOCATION AND ACCESS | |
Materials specified | Table of contents |
Uniform Resource Identifier | http://www.loc.gov/catdir/toc/ecip051/2004022189.html |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
a | 7 |
b | cbc |
c | orignew |
d | 1 |
e | ecip |
f | 20 |
g | y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | Book |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Invoice number | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 28/02/2014 | POPULAR BOOKSHOP | 901002765 | 901002765 | 68.40 | HF5415.52 .S73 2004 c.1 | 00027706 | 28/06/2014 | 1 | 68.40 | 28/02/2014 | Staff Circulation |