| 000 -LEADER |
|---|
| fixed length control field |
02507cam a22003134a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
14537793 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
APU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20150402152131.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
060907s2007 gw a b 100 0 eng c |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2006934195 |
| 016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER |
|---|
| Record control number |
977340775 |
| Source |
GyFmDB |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9783540298588 (hbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
3540298584 (hbk.) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)ocm74650394 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
COO |
| Language of cataloging |
eng |
| Transcribing agency |
COO |
| Modifying agency |
SUE |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD9980.5 |
| Item number |
.A38 2007 |
| 082 14 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
22 |
| Classification number |
658.514 |
| Item number |
ADV 2007 |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Advances in services innovations : |
| Remainder of title |
with 106 figures and 11 tables / |
| Statement of responsibility, etc |
Dieter Spath, Klaus-Peter Fähnrich (eds.). |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Berlin ; |
| -- |
New York : |
| Name of publisher, distributor, etc |
Springer, |
| Date of publication, distribution, etc |
c2007. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
viii, 312 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and indexes. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Service engineering : state of the art and future trends / Klaus-Peter Fahnrich, Thomas Meiren -- The Palm/Erlang-A queue, with applications to call centers / Avishai Mandelbaum, Sergey Zeltyn -- The design and development of industrial service work / Holger Luczak, Christian Gill, Bernhard Sander -- An engineering tool for the conceptual design of service systems / Reuven Karni, Maya Kaner -- Integrated development of software and service / Dieter Spath ... [et al.] -- From service management towards service competence / Urs Fueglistaller -- Innovation and learning in services : the involvement of employees / Jon Sundbo -- Managing service networks' success / Heiner Evanschitzky, Dieter Ahlert -- Success factors in new service development and value creation through services / Bo Edvardsson, Anders Gustafsson, Bo Enquist -- Sustainable advantages in service industries / Thorsten Posselt, Pablo Berger -- Satisfaction measurement within the customer relationship life cycle / Bernd Stauss, Matthias Gouthier, Wolfgang Seiderl -- Strengthening the services sector : needs for action and research / Walter Ganz -- Standardization int he service sector for global markets / Inka Morschel ... [et al.] -- Research and development for a sustainable services sector / Veronika Pahl -- FUture research and needs for action / Klaus Peter Fahnrich, Romy Elze. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service industries |
| General subdivision |
Technological innovations |
| Form subdivision |
Congresses. |
| 9 (RLIN) |
30084 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Spath, Dieter. |
| 9 (RLIN) |
30086 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Fähnrich, K. P. |
| Fuller form of name |
(Klaus Peter) |
| 9 (RLIN) |
30087 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
pccadap |
| d |
2 |
| e |
ncip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Book |
