Asia Pacific University Library catalogue


Customer service training 101 / (Record no. 33746)

000 -LEADER
fixed length control field 01578cam a2200349 a 4500
001 - CONTROL NUMBER
control field 16240316
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150407165336.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 100518s2011 nyu 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2010020923
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBB089714
Source bnb
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER
Record control number 015611451
Source Uk
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814416419 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0814416411 (pbk.)
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn624052360
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency SUE
Language of cataloging eng
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .E89 2011
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.31245
Edition number 22
Item number EVE 2011
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Evenson, Renee,
Dates associated with a name 1951-
9 (RLIN) 30755
245 10 - TITLE STATEMENT
Title Customer service training 101 /
Statement of responsibility, etc Renee Evenson.
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc American Management Association,
Date of publication, distribution, etc c2011.
300 ## - PHYSICAL DESCRIPTION
Extent vii, 230 p ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Includes index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 3984
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
9 (RLIN) 1096
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Employees
General subdivision Training of.
9 (RLIN) 5839
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Koha issues (borrowed), all copies 2
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date checked out Copy number Cost, replacement price Price effective from Koha item type PO number
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 19/07/2014 EMO A143752 | A143752 64.00 2 HF5415.5 .E89 2011 c.1 00036019 23/05/2017 19/05/2017 1 64.00 19/07/2014 General Circulation U-2014/06/0312
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 19/07/2014 EMO A143752 | A143752 64.00 1 HF5415.5 .E89 2011 c.2 00036020 12/08/2014 06/08/2014 2 64.00 19/07/2014 General Circulation U-2014/06/0312