Asia Pacific University Library catalogue


A STUDY ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY TOWARDS TELECOMMUNICATION SERVICES PROVIDERS IN MALAYSIA / (Record no. 380760)

000 -LEADER
fixed length control field 00903nam a2200193 4500
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200204073453.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150610b xxu||||| |||| 00| 0 eng d
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number PM-26-87
100 0# - MAIN ENTRY--PERSONAL NAME
Personal name TAN HUI MIN (TP019820)
9 (RLIN) 33633
245 12 - TITLE STATEMENT
Title A STUDY ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY TOWARDS TELECOMMUNICATION SERVICES PROVIDERS IN MALAYSIA /
Statement of responsibility, etc TAN HUI MIN.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Kuala Lumpur :
Name of publisher, distributor, etc Asia Pacific University,
Date of publication, distribution, etc 2015.
300 ## - PHYSICAL DESCRIPTION
Extent 120 p. :
Other physical details ill. ;
Dimensions 30 cm.
502 ## - DISSERTATION NOTE
Dissertation note A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in: Euro Asia Business Administration.<br/><br/><br/><br/>
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
9 (RLIN) 37162
General subdivision Quality control
Geographic subdivision Malaysia.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Telecommunication
9 (RLIN) 37171
Geographic subdivision Malaysia.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Assoc. Prof. Dr. Benjamin Chan Yin Fah
Relator term Supervisor.
-- 35433
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Masters Theses
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Koha item type
Not Withdrawn Available   Not Damaged Restricted access Not for loan Masters Theses APIIT Library APIIT Library Reference Collection 05/10/2017   PM-26-87 00037001 05/10/2017 1 Reference