000 -LEADER |
fixed length control field |
03416pam a22003251i 4500 |
001 - CONTROL NUMBER |
control field |
019187159 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
APU |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20200216042645.0 |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
fixed length control field |
cr ||||||||||| |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
191111s2019 cau ob 001|0|eng|d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781544328690 (pbk.) |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
StDuBDS |
Language of cataloging |
eng |
Transcribing agency |
StDuBDS |
Modifying agency |
WAN |
Description conventions |
pn |
050 ## - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HD49 |
Item number |
.C66 2019 |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.4056 |
Edition number |
23 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Coombs, W. Timothy. |
9 (RLIN) |
45043 |
245 10 - TITLE STATEMENT |
Title |
Ongoing crisis communication : |
Remainder of title |
planning, managing, and responding / |
Statement of responsibility, etc |
W. Timothy Coombs. |
250 ## - EDITION STATEMENT |
Edition statement |
5th edition. |
250 ## - EDITION STATEMENT |
Edition statement |
International student edition. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
Thousand Oaks, California : |
Name of publisher, distributor, etc |
SAGE Publications, |
Date of publication, distribution, etc |
[2019] |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xvii, 235 pages ; |
Dimensions |
24 cm. |
500 ## - GENERAL NOTE |
General note |
Previous edition: 2015. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references and index. |
505 0# - FORMATTED CONTENTS NOTE |
Formatted contents note |
Preface -- Acknowledgments -- Chapter 1. A Need for More Crisis Management Knowledge -- Crisis Management Defined -- The Initial Crisis Management Framework -- Outline of the Three-Stage Approach -- A More Advanced View: The Regenerative Model of Crisis -- Importance of Crisis Management -- Crisis Leadership: An Overlooked Resource -- Conclusion -- Discussion Questions -- Chapter 2. Risk as the Foundation for Crisis Management and Crisis Communication --- Enterprise Risk Management -- Boyd’s OODA Loop<br /> Conclusion<br /> Discussion Questions<br />Chapter 3. The Crisis Mitigation Process: Building Crisis Resistant Organizations<br /> Observe: Finding Red Flags -- Orient: Collect the Information -- Orient: Analyze the Information -- Decide and Act: Take Preventive Action -- Evaluate the Effectiveness of the Threat Reduction -- Conclusion -- Discussion Questions -- Chapter 4. Crisis Preparing: Part I -- Diagnosing Vulnerabilities -- Assessing Crisis Types -- Selecting and Training a Crisis Management Team -- Selecting and Training a Spokesperson -- Resilience: Training for All Employees<br /> Conclusion<br /> Discussion Questions -- Chapter 5. Crisis Preparing: Part II -- Developing a Crisis Communication Plan -- Reviewing the Crisis Communication System -- Stakeholders and Preparation -- Conclusion -- Discussion Questions -- Chapter 6. Recognizing Crises -- Selling the Crisis -- Crises and Information Needs -- Information Gathering -- Information Processing: The Known -- Information-Processing Problems -- Information-Processing Mechanisms -- Conclusion -- Discussion Questions -- Chapter 7. Crisis Responding -- Form of the Crisis Response -- A Strategic Focus in Crisis Communication -- Content of the Crisis Response -- Crisis Response Strategies -- Follow-Up Communication -- Conclusion -- Discussion Questions -- Chapter 8. Postcrisis Concerns -- Crisis Evaluation -- Knowledge Management: Organizational Memory and Learning -- Continuity of Actions -- Memorials and Shrines -- The Big Picture -- Conclusion -- Discussion Questions -- Epilogue -- Musings: Taking an Evidence-Based Approach Seriously -- Musings: Simplicity, Complexity, and Effectiveness -- Musings: Time and Crises -- Conclusion -- Discussion Questions -- Appendix: Possible Case Studies -- References -- Index -- About the Author. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Crisis management. |
9 (RLIN) |
45063 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Communication in management. |
9 (RLIN) |
45064 |
690 7# - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
Topical term or geographic name as entry element |
Management and Business Studies |
Source of heading or term |
blcoll |
9 (RLIN) |
45065 |
776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
Display text |
Print version : |
International Standard Book Number |
9781544328690 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
Book |