Asia Pacific University Library catalogue


SERVICE QUALITY AND CUSTOMER SATISFACTION : (Record no. 383030)

000 -LEADER
fixed length control field 02484nam a2200205 4500
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200229030519.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 200228b2019 xxu||||| |||| 00| 0 eng d
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number PG-23-0121
100 0# - MAIN ENTRY--PERSONAL NAME
Personal name MARIYAM AMAANY ZAHIR (TP041333)
9 (RLIN) 45496
245 10 - TITLE STATEMENT
Title SERVICE QUALITY AND CUSTOMER SATISFACTION :
Remainder of title A QUANTITATIVE STUDY AMONG CUSTOMERS OF LUXURY RESORTS IN MALDIVES /
Statement of responsibility, etc MARIYAM AMAANY ZAHIR.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Kuala Lumpur :
Name of publisher, distributor, etc Asia Pacific University,
Date of publication, distribution, etc 2019.
300 ## - PHYSICAL DESCRIPTION
Extent 52 pages :
Other physical details illustrations ;
Dimensions 30 cm.
502 ## - DISSERTATION NOTE
Dissertation note A project submitted in partial fulfillment of the requirements of Asia Pacific University of Technology and Innovation for the degree of B.A. (Hons) in International Business Management (UC3F1805IBM).
520 ## - SUMMARY, ETC.
Summary, etc Abstract: This research was conducted in an attempt to identify the influence of service quality, flexible logistics and service convenience on customer satisfaction among the customers of luxury resorts in Maldives. This study was conducted based on the secondary data collected from previous researches relating to the topic at hand and also by collecting primary data through survey questionnaire that was sent via email and through other social media platforms. The target population of this research are the customers of luxury resorts in Maldives and a total of 110 respondents contributed to this research by filling the survey questionnaire. After the data was gathered, the data was analysed and the hypotheses formed was tested by using Statistical Package for the Social Sciences (SPSS) version 23. The findings of the data revealed that two of the independent variables; namely service quality and service convenience can influence the customer satisfaction among customers of luxury resorts in Maldives. However, the hypothesis formed for flexible logistic was rejected as the finding revealed a weak relationship between flexible logistics and customer satisfaction. In addition to this, certain limitations of this study such as time constraint and having a sample size that does not reflect the whole target population deterred the research from exploring the topic in-depth and therefore various recommendations has been offered to future researchers to improve the quality of their researches in this field.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction
Geographic subdivision Maldives.
9 (RLIN) 45497
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Quality control.
9 (RLIN) 45498
700 0# - ADDED ENTRY--PERSONAL NAME
Personal name Mr. Patrick Han Kok Siew
Relator term Supervisor
-- 45499
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Undergraduate Theses
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Koha item type
Not Withdrawn Available   Not Damaged Not for loan Undergraduate Theses APU Library APU Library Reference Collection 29/02/2020   PG-23-0121 00017725 29/02/2020 1 General Circulation