| 000 -LEADER |
|---|
| fixed length control field |
02378nam a22003017a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
APU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20220902163520.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
210811r20192018caua b 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781491927182 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1491927186 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
.b83470347 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
BTCTA |
| Language of cataloging |
eng |
| Transcribing agency |
APU |
| Modifying agency |
SF |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
nbic |
| 049 ## - LOCAL HOLDINGS (OCLC) |
|---|
| Holding library |
OSUU |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD9980.5 |
| Item number |
S75 2019 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Stickdorn, Marc, |
| 9 (RLIN) |
47527 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
This is service design doing : |
| Remainder of title |
applying service design thinking in the real world : a practitioner's handbook / |
| Statement of responsibility, etc |
edited, collected, written, designed by Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Sebastopol, CA : |
| Name of publisher, distributor, etc |
O'Reilly Media, Inc., |
| Date of publication, distribution, etc |
c2019. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxiii, 541 pages : |
| Other physical details |
illustrations (some color) ; |
| Dimensions |
19 x 23 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Why service design? -- What is service design? -- Basic service design tools -- The core activities of service design -- Research -- Ideation -- Prototyping -- Implementation -- Service design process and management -- Facilitating workshops -- Making space for service design -- Embedding service design in organizations. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Service design requires a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success."-- |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service industries |
| General subdivision |
Management. |
| 9 (RLIN) |
4364 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hormess, Markus Edgar, |
| Relator term |
author, |
| -- |
book designer, |
| -- |
compiler, |
| -- |
editor. |
| 9 (RLIN) |
47528 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lawrence, Adam, |
| Relator term |
author, |
| -- |
book designer, |
| -- |
compiler, |
| -- |
editor. |
| 9 (RLIN) |
47529 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Schneider, Jakob |
| Titles and other words associated with a name |
(Economist), |
| Relator term |
author, |
| -- |
book designer, |
| -- |
compiler, |
| -- |
editor. |
| 9 (RLIN) |
47530 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Book |
