Asia Pacific University Library catalogue


Delivering quality service : (Record no. 4174)

000 -LEADER
fixed length control field 01460cam a2200337 a 4500
001 - CONTROL NUMBER
control field 4817746
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20160129051503.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 890831s1990 nyua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 89023592
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781439167281 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1439167281 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency ANA
Language of cataloging eng
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .Z45 1990
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 20
Item number ZIE 1990
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Zeithaml, Valarie A.
9 (RLIN) 7835
245 10 - TITLE STATEMENT
Title Delivering quality service :
Remainder of title balancing customer perceptions and expectations /
Statement of responsibility, etc Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc Free Press ;
Place of publication, distribution, etc London :
Name of publisher, distributor, etc Collier Macmillan,
Date of publication, distribution, etc c1990.
300 ## - PHYSICAL DESCRIPTION
Extent xii, 226 p. :
Other physical details ill. ;
Dimensions 25 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 207-218).
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 3984
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Quality control
-- Mathematical models.
9 (RLIN) 8510
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Parasuraman, A.
9 (RLIN) 8511
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Berry, Leonard L.,
Dates associated with a name 1942-
9 (RLIN) 8340
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Contributor biographical information
Uniform Resource Identifier http://www.loc.gov/catdir/bios/simon051/89023592.html
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier http://www.loc.gov/catdir/description/simon032/89023592.html
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents only
Uniform Resource Identifier http://www.loc.gov/catdir/enhancements/fy0631/89023592-t.html
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Sample text
Uniform Resource Identifier http://www.loc.gov/catdir/enhancements/fy0641/89023592-s.html
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ocip
f 19
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Koha issues (borrowed), all copies 9
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Date checked out Copy number Cost, replacement price Price effective from Koha item type PO number
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 11/04/2013 IBS Buku 86491 / B 55.10 1 2 HF5415.5 .Z45 1990 c.1 00010587 10/04/2015 21/05/2014 1 55.10 11/04/2013 Staff Circulation 2012/01/2308
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 11/04/2013 IBS Buku 86491 / B 55.10 3   HF5415.5 .Z45 1990 c.2 00010586 27/09/2016 20/09/2016 2 55.10 11/04/2013 General Circulation 2012/01/2308
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 11/04/2013 IBS Buku 86491 / B 55.10 6 2 HF5415.5 .Z45 1990 c.3 00010585 28/03/2016 24/03/2016 3 55.10 11/04/2013 General Circulation 2012/01/2308