Entry Topical Term

Number of records used in: 1

001 - CONTROL NUMBER

• control field: 29672

003 - CONTROL NUMBER IDENTIFIER

• control field: APU

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20140514162723.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 140514|| aca||aabn | a|a d

040 ## - CATALOGING SOURCE

• Original cataloging agency: APU
• Transcribing agency: APU

150 ## - HEADING--TOPICAL TERM

• Topical term or geographic name as entry element: Customer services
• General subdivision: Information technology.

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (APU)0: Haberer, JoAnn B. 29671, Customer service in the information age :, 2004.