Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
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TextPublication details: London : McGraw-Hill, c2008Edition: 6th int edDescription: xvii, 537 p. : ill.; 28 cm. + 1 CD-ROM (4 3/4 in.)ISBN: 9780071263467 (pbk.) ; 0071263462 (pbk.) ; 978007126346D (CD-ROM); 007126346D (CD-ROM)Subject(s): Service industries -- Management | Management and Business StudiesDDC classification: 658 LOC classification: HD9980.5 | .F58 2008
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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APIIT Library CD-ROM Shelf | CD-ROM | CD-34-40 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00035440 | |
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General Circulation
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APIIT Library CD-ROM Shelf | CD-ROM | CD-34-40A (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00035402 | |
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APU Library Open Shelf | Book | HD9980.5 .F58 2008 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00030178 | |
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General Circulation
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APU Library Open Shelf | Book | HD9980.5 .F58 2008 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00029841 |
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| CD-34-39 Systems analysis and design / | CD-34-39A Systems analysis and design / | CD-34-39B Systems analysis and design / | CD-34-40 Service management : | CD-34-40A Service management : | CD-34-41A Designing and managing the supply chain : | CD-34-41B Designing and managing the supply chain : |
Includes bibliographical references and index.
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