Your call is (not that) important to us : customer service and what it reveals about our world and our lives / Emily Yellin.
Material type:
TextPublication details: New York : Free Press, c2009Description: 291 p. ; 24 cmISBN: 9781416546894 (hbk.); 1416546898 (hbk.)Subject(s): Customer services | Customer relations | Corporations -- Public relationsDDC classification: 658.812 LOC classification: HF5415.5 | .Y47 2009Online resources: Contributor biographical information | Publisher description | Sample text
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APU Library Open Shelf | Book | HF5415.5 .Y47 2009 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00030717 |
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| HF5415.5 .V36 1996 c.1 The eleventh commandment : | HF5415.5 .W39 1997 c.3 Customer connections : | HF5415.5 .W39 1997 c.4 Customer connections : | HF5415.5 .Y47 2009 c.1 Your call is (not that) important to us : | HF5415.52 .S73 2004 c.1 Complaint management : | HF5415.525 .B47 2001 c.1 The eternal e-customer : | HF5415.525 .B47 2001 c.2 The eternal e-customer : |
Includes bibliographical references (p. 271-282) and index.
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