The eleventh commandment : tranforming to "own" customers / Sandra Vandermerwe.
Material type:
TextPublication details: New York : Wiley, c1996Description: xiv, 244 p. : ill. ; 24 cmISBN: 0471958239 (hbk.); 9780471958239 (hbk.)Subject(s): Customer relations | Consumer satisfaction | Customer servicesDDC classification: 658.812 LOC classification: HF5415.5 | .V36 1996Online resources: Table of Contents
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
General Circulation
|
APU Library Open Shelf | Book | HF5415.5 .V36 1996 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00027713 |
Includes bibliographical references ([209]-229) and index.
There are no comments on this title.