Asia Pacific University Library catalogue


Process innovation : reengineering work through information technology / Thomas H. Davenport.

By: Davenport, Thomas H, 1954-Material type: TextTextPublication details: Boston, Mass. : Harvard Business School Press, c1993Description: x, 337 p. : ill. ; 24 cmISBN: 0875843662 (hbk.); 9780875843667 (hbk.)Subject(s): Information technology | Technological innovations | Organizational change | Production engineering | Reengineering (Management)DDC classification: 338.064 LOC classification: HC79.I55 | D38 1993
Contents:
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
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Item type Current library Collection Call number Copy number Status Date due Barcode
General Circulation General Circulation APU Library
Open Shelf 		Book HC79.I55 D38 1993 c.1 (Browse shelf (Opens below)) 1 Available (No use restrictions) 00021345
General Circulation General Circulation APU Library
Open Shelf 		Book HC79.I55 D38 1993 c.2 (Browse shelf (Opens below)) 2 Available (No use restrictions) 00021346

Includes bibliographical references and index.

The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.

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