Assessing business excellence : a guide to business excellence and self-assessment / L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence.
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TextPublication details: Amsterdam [Netherlands] ; Boston, Mass. : Elsevier Butterworth-Heinemann, 2004Edition: 2nd edDescription: ix, 451 p. : ill. ; 24 cmISBN: 9780750655170 (pbk.)Subject(s): Total quality management | Industrial efficiency -- Evaluation | Benchmarking (Management)DDC classification: 658.4013 LOC classification: HD62.15 | .P67 2004
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APU Library Open Shelf | Book | HD62.15 .P67 2004 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00004943 |
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| HD62.15 .M36 1994 c.3 Managing quality / | HD62.15 .M36 1994 c.5 Managing quality / | HD62.15 .M66 2011 c.1 Managing, controlling, and improving quality / | HD62.15 .P67 2004 c.1 Assessing business excellence : | HD62.15 .R67 2003 c.1 Principles of the business rule approach / | HD62.15 .T68 1996 c.6 Total quality management : | HD62.15 .T68 1999 c.2 Total quality management / |
Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996.
Includes bibliographical references (p. [439]-443) and index.
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