Customer service : skills for success / Robert W. Lucas.
Material type:
TextSeries: Connect, learn, succeedPublication details: New York : McGraw-Hill, c2015Edition: 6th int. student edDescription: xxv, 436 p. : ill. ; 28 cmISBN: 9781259252945 (pbk.); 1259252949 (pbk.)Subject(s): Customer servicesDDC classification: 658.812 LOC classification: HF5415.5 | .L83 2015
Contents:
The customer service profession -- Contributing to the service culture -- Verbal communication skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty.
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
General Circulation
|
APU Library Open Shelf | Book | HF5415.5 .L83 2015 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00036027 | |
|
General Circulation
|
APU Library Open Shelf | Book | HF5415.5 .L83 2015 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00036028 |
Browsing APU Library shelves, Shelving location: Open Shelf, Collection: Book Close shelf browser (Hides shelf browser)
|
|
|
|
|
|
|
||
| HF5415.5 .K86 2006 c.2 Customer relationship management : | HF5415.5 .K86 2008 c.2 Managing customers for profit : | HF5415.5 .L83 2015 c.1 Customer service : | HF5415.5 .L83 2015 c.2 Customer service : | HF5415.5 .M35 1996 c.1 Customer service letters ready to go! / | HF5415.5 .M53 2009 c.1 Microsoft Dynamics CRM 4.0 step by step / | HF5415.5 .P44 2013 c.1 Customer relationship management / |
Includes bibliographical references and index.
The customer service profession -- Contributing to the service culture -- Verbal communication skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty.
There are no comments on this title.