Quality and performance excellence : management, organization, and strategy / James R. Evans.
Material type:
TextPublication details: Mason, OH : South-Western/Cengage Learning, c2014Edition: 7th edDescription: xv, 479 p. : ill. ; 23 cmISBN: 9781133955931 (pbk.); 1133955932 (pbk.)Subject(s): Total quality managementDDC classification: 658.562 LOC classification: HD62.15 | .E93 2014Online resources: Publisher description | Table of contents only | Contributor biographical information | Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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APU Library Open Shelf | Book | HD62.15 .E93 2014 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00032725 |
Includes bibliographical references and index.
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.
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