The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.
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TextPublication details: Boston, Mass. : Harvard Business School Press, 2001Description: xviii, 323 p. : ill. ; 24 cmISBN: 1578516870 (pbk.); 9781578516872 (pbk.)Subject(s): Customer relations | Consumer satisfaction | Job satisfaction | Labor productivity | LoyaltyDDC classification: 658.4 LOC classification: HF5415.5 | .R45 2001
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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Staff Circulation
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APU Library Open Shelf | Book | HF5415.5 .R45 2001 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00004478 | |
General Circulation
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APU Library Open Shelf | Book | HF5415.5 .R45 2001 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00004477 | |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .R45 2001 c.3 (Browse shelf (Opens below)) | 3 | Available (No use restrictions) | 00004476 |
Includes bibliographical references and index.
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