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SERVICE QUALITY AS A DETERMINANT OF CUSTOMER LOYALTY: EXPLORING ITS RELEVANCE IN THE HOTEL INDUSTRY IN KUALA LUMPUR / ZULIA BINTI ZAMRI.

By: ZULIA BINTI ZAMRI Contributor(s): Doris John Jinus [Supervisor.]Material type: Text

TextPublication details: Kuala Lumpur : Asia Pacific University, 2015Description: 89 p. : ill. ; 30 cmLOC classification: PG-20-4607Dissertation note: A project submitted in partial fulfillment of the requirement of Asia Pacific University of Technology and Innovation for the Degree of B.A (Hons) in International Business Management.

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Reference	APU Library Reference Collection	Undergraduate Theses	PG-20-4607 (Browse shelf (Opens below))	1	Not for loan (Restricted access)		00015612

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Previous	PG-20-4603 THE USAGE OF ONLINE/INTERNET BANKING IN PALEMBANG CITY /	PG-20-4604 AN ANALYSIS OF THE IMPACT OF PERCEIVED CORPORATE SOCIAL RESPONSIBILITY INITIATIVES ON EMPLOYEES' ORGANIZATIONAL COMMITMENT: A STUDY ON A BANKING SECTOR OF MALDIVES /	PG-20-4606 A STUDY ON FACTORS THAT AFFECT ONLINE BRAND AWARENESS AMONG PEOPLE IN KLANG VALLEY, MALAYSIA /	PG-20-4607 SERVICE QUALITY AS A DETERMINANT OF CUSTOMER LOYALTY: EXPLORING ITS RELEVANCE IN THE HOTEL INDUSTRY IN KUALA LUMPUR /	PG-20-4609 A STUDY OF IMPORTANCE IN MANAGING PERSONAL FINANCE (CREDIT CARD IN MALAYSIA) /	PG-20-4610 FACTORS AFFECTING UNEMPLOYMENT AMONG GRADUATE STUDENTS IN SOMALILAND /	PG-20-4611 A STUDY OF CONSUMER PERCEPTION ON GREEN MARKETING IN SURABAYA, INDONESIA /	Next

A project submitted in partial fulfillment of the requirement of Asia Pacific University of Technology and Innovation for the Degree of B.A (Hons) in International Business Management.

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Asia Pacific University Library catalogue

SERVICE QUALITY AS A DETERMINANT OF CUSTOMER LOYALTY: EXPLORING ITS RELEVANCE IN THE HOTEL INDUSTRY IN KUALA LUMPUR / ZULIA BINTI ZAMRI.

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