"I love you more than my dog" : five decisions that drive extreme customer loyalty in good times and bad / Jeanne Bliss.
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TextPublication details: New York : Portfolio, c2009Description: xii, 206 p. ; 22 cmISBN: 9781591842958 (hbk.)Subject(s): Customer loyalty | Customer relations -- ManagementDDC classification: 658.8/343 LOC classification: HF5415.525 | .B57 2009
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APU Library Open Shelf | Book | HF5415.525 .B57 2009 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00036699 |
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| HF5415.52 .S73 2004 c.1 Complaint management : | HF5415.525 .B47 2001 c.1 The eternal e-customer : | HF5415.525 .B47 2001 c.2 The eternal e-customer : | HF5415.525 .B57 2009 c.1 "I love you more than my dog" : | HF5415.53 .S78 2000 c.1 Foundations of service level management / | HF5415.55 .B37 2008 c.1 Principles of customer relationship management / | HF5415.55 .B53 2001 c.4 Customer equity : |
Includes index.
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