Customer relationship management / Ed Peelen and Rob Beltman.
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TextPublication details: Boston : Pearson, 2013Edition: 2nd edDescription: xix, 413 p. : ill. ; 25 cmISBN: 9780273774952 (pbk.)Subject(s): Customer relations -- ManagementDDC classification: 658.8/12 LOC classification: HF5415.5 | .P44 2013
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APU Library Open Shelf | Book | HF5415.5 .P44 2013 c.1 (Browse shelf (Opens below)) | 1 | Available | 00016479 | |
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APU Library Open Shelf | Book | HF5415.5 .P44 2013 c.2 (Browse shelf (Opens below)) | 2 | Available | 00016480 |
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| HF5415.5 .M35 1996 c.1 Customer service letters ready to go! / | HF5415.5 .M53 2009 c.1 Microsoft Dynamics CRM 4.0 step by step / | HF5415.5 .P44 2013 c.1 Customer relationship management / | HF5415.5 .P44 2013 c.2 Customer relationship management / | HF5415.5 .P45 2017 c.1 An introduction to service design / | HF5415.5 .P47 2017 c.1 Managing customer experience and relationships : | HF5415.5 .P47 2017 c.2 Managing customer experience and relationships : |
Includes bibliographical references and index.
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