Information technology for management : driving digital transformation to enhance local and global performance, growth and sustainability / Efraim Turban, Carol Pollard, Gregory Wood.Material type: TextPublication details: Haboken, New Jersey : John Wiley & Sons, c2021Edition: Twelfth edition. International adaptationDescription: xxi, 640 pages : illustration (black and white), maps (colour) ; 28 cmISBN: 9781119802525 (paperback)Subject(s): Management information systemsLOC classification: T58.6 | .T87 2021
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Includes bibliographies and index.
1 Digital Transformation Disrupts Companies, Competition, and Careers Case 1.1 Opening Case: China's Digitization Expands Business Opportunities and GDP 1.1 Doing Business in the On-Demand Economy 1.2 Business Process Improvement and Competition 1.3 IT Innovation and Disruption 1.4 IT and You Case 1.2 Business Case: The IoT Comes to Sports Case 1.3 Business Case: Retail Digital Transformation in Singapore Case 1.4 Video Case: Creating a Digital Vision to Transform a Company and Improve the Customer Experience 2 Information Systems, IT Infrastructure, and the Cloud Case 2.1 Opening Case: The Amazing Story of Tommy Flowers-Creator of the First Programmable Computer 2.1 IS Concepts and Classification 2.2 IT Infrastructure, IT Architecture, and Enterprise Architecture 2.3 Data Centers and Cloud Computing 2.4 Virtualization and Virtual Machines Case 2.2. Business Case: BMW Becomes More Competitive with Private and Hybrid Clouds Case 2.3 Video Case: Cloud Computing at Coca-Cola Is Changing Everything 3 Data Management, Data Warehouses, and Data Governance Case 3.1 Opening Case: Asia Capital Reinsurance Leverages Data Analytics Platforms 3.1 Data Management 3.2 Data Warehouses and Data Marts 3.3 Data Governance and Master Data Management (MDM) 3.4 Information Management 3.5 Electronic Document, Record, and Content Management Case 3.2 Business Case: AgriDigital, Australia. Blockchain Supported Insights for Farmers 4 Networks, the Internet of Things (IoT), and Edge Computing Case 4.1 Opening Case: Sony Builds an IPv6 Network to Fortify Competitive Edge 4.1 Network Fundamentals 4.2 Wireless Networks and Standards 4.3 Mobile Computing and the Internet of Things (IoT) 4.4 Network Quality of Service Case 4.2 Business Case: Carnival Seeks to Keep Passengers Happier at Sea with IoT, NFC, and Edge Computing 5 Data Privacy and Cyber Security Case 5.1 Opening Case: Yahoo Is Fined $117.5 Million for Worst Data Hacks in History 5.1 Data Privacy Concerns and Regulations 5.2 Extent and Cost of Cyberattacks and Cyber Threats 5.3 Cyberattack Targets and Consequences 5.4 Defending Against Cyberattacks and Managing Risk 5.5 Regulatory Controls, Frameworks, and Models Case 5.2 Business Case: LinkedIn Hack: Lessons Learned and Hidden Dangers 6 Business Intelligence, Data Science, and Data Analytics Case 6.1 Financial Intelligence Fights Fraud 6.1 Business Intelligence and Data Science 6.2 Big Data and Advanced Data Analytics 6.3 Descriptive Data Analytics Methods and Techniques 6.4 Predictive and Prescriptive Data Analytics Methods and Techniques Case 6.2 Business Case: London Heathrow Airport Launches BI and Machine Learning to Improve Airfield Management, Predict Passenger Flow, and Transform Airport Security Case 6.3 Video Case: The Beauty of Data Visualization 7 Social Media and Semantic Web Technology Case 7.1 Opening Case: The Darkside of Digital Campaigns: Disinformation and Foreign Influence 7.1 Web 2.0 Technologies 7.2 Social Web Tools and Applications 7.3 Using Search Technology for Business Success 7.4 A Search for Meaning-Web 3.0 and Semantic Technology 7.5 Recommendation Engines Case 7.2 Recommending Wine to Online Customers Case 7.3 Video Case: Power Searching with Google 8 Omnichannel Retailing, E-commerce, and Mobile Commerce Technology Case 8.1 Opening Case: Amazon Pioneers New In-Store Retail Concept 8.1 Omnichannel Retailing 8.2 In-Store Retail Technology 8.3 E-commerce-Online Retailing 8.4 Mobile Commerce 8.5 Mobile Payment and Financial Services Case 8.2 Business Case: eBay-An E-commerce Pioneer Faces New Challenges Case 8.3 Video Case: Searching with Pictures Using Mobile Visual Search 9 Functional Business Systems Case 9.1 Opening Case: Business Case: Equifax Data Breach Highlights Need for Regulatory Compliance Changes in Financial Management 9.1 Functional and Cross-Functional Business Processes 9.2 Production and Operations Management Systems 9.3 Sales and Marketing Management Systems 9.4 Accounting, Finance, and Regulatory Compliance Systems 9.5 Human Resource Information Systems (HRIS) Case 9.2 Business Case: MAHLE GmbH Partners with SAP and MHP to Digitalize Its Logistics and Product Development Processes Case 9.3 Video Case: Fuze Increases Its Sales and Marketing Success with an Account-Based Marketing System 10 Enterprise Systems Case 10.1 Opening Case: High-profile Food Recalls Prompt Walmart to Create a Safer, More Transparent, and More Efficient Global Food Supply Chain 10.1 Intro to Enterprise Systems 10.2 Enterprise Resource Planning 10.3 Supply Chain Management 10.4 Customer Relationship Management 10.5 Communicating and Collaborating with Knowledge Management, Content Management, and Enterprise Social Platforms Case 10.2 Business Case: Lowe's Integrates Augmented Reality and Robot Assistants into Its SCM and CRM Programs Case 10.3 Video Case: P&G-Creating Conversations with Global Consumers 11 Artificial Intelligence, Robotics, and Quantum Computing Technology Case 11.1 Opening Case: HSBC Adopts Machine Learning Artificial Intelligence to Fight Money Laundering 11.1 How AI Works 11.2 AI Applications in Business and Society 11.3 AI and Society (Ethics) 11.4 Robotics Case 11.2 Business Case: Recommendation Systems Powered by AI-Still Room for Improvement 12 IT Strategy, Sourcing, and Strategic Technology Trends Case 12.1 Opening Case: San Diego County's 20-Year Outsourcing Journey (to be checked for change) 12.1 IT Strategy and Competitive Advantage 12.2 IT Strategic Planning, Process, and Tools 12.3 IT Sourcing Strategies and IT Service Management 12.4 Strategic Technology Trends Case 12.2 Business Case: Optimization with Cloud Management Platform 13 Systems Development and Project, Program and Portfolio Management Case 13.1 Opening Case: Keeping Your Project on Track, Knowing When It Is Doomed 13.1 Systems Development 13.2 Software Development Methodologies 13.3 Project, Program, and Portfolio Management 13.4 Initiating, Planning, and Executing Projects 13.5 Monitoring/ Controlling and Closing Projects Case 13.2 Business Case: DevOps for Agile Innovation in Travel Services Case 13.3 Demo Case: Mavenlink Project Management and Planning Software 14 IT Ethics and Local and Global Sustainability Case 14.1 Opening Case: Royal Bank of Scotland Leverages Technology to Fulfill Its Strategy to Build a More Sustainable Bank 14.1 An Introduction to Ethics 14.2 ICT and Local Sustainability 14.3 ICT and Global Sustainability Case 14.2 Business Case: Green Digital Transformation Case 14.3 Video Case: IT Ethics in the Workplace