Asia Pacific University Library catalogue


The business of IT : how to improve service and lower costs / Robert Ryan and Tim Raducha-Grace.

By: Ryan, RobertContributor(s): Raducha-Grace, TimMaterial type: TextTextPublication details: Upper Saddle River, NJ : IBM Press, c2010Description: xix, 292 p. : ill. ; 29 cmISBN: 9780137000616 (pbk.); 0137000618 (pbk.)Subject(s): High technology industries -- Management | Success in businessDDC classification: 004.068 LOC classification: HD62.37 | .R93 2010
Contents:
Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.
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Item type Current library Collection Call number Copy number Status Date due Barcode
General Circulation General Circulation APU Library
Open Shelf 		Book HD62.37 .R93 2010 c.1 (Browse shelf (Opens below)) 1 Available (No use restrictions) 00001001

Includes bibliographical references and index.

Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.

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