Customer relationship management / Kristin Anderson, Carol Kerr.
Material type:
TextSeries: Briefcase books seriesPublication details: New York : McGraw-Hill, c2002Description: xii, 164 p. : ill. ; 23 cmISBN: 0071379541 (pbk.); 9780071379540 (pbk.)Subject(s): Customer relationsDDC classification: 658.812 LOC classification: HF5415.5 | .A53 2002Online resources: Publisher description | Contributor biographical information
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .A53 2002 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00010559 |
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| HF5415.335 .H45 1999 c.1 One size fits one : | HF5415.335 .J33 2002 c.1 Business process mapping : | HF5415.35 .S65 2000 c.1 Marketing : | HF5415.5 .A53 2002 c.1 Customer relationship management / | HF5415.5 .B45 2009 c.1 Take their breath away : | HF5415.5 .B46 1996 c.1 Beyond customer satisfaction to customer loyalty : | HF5415.5 .B47 1999 c.1 Discovering the soul of service : |
Includes index.
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