Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.
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TextPublication details: New York, NY : Free Press, c1999Description: xiv, 269 p. : ill. ; 25 cmISBN: 0684845113 (hbk.); 9780684845111 (hbk.)Subject(s): Customer services -- Management | Customer services -- Management -- Case studies | Service industriesDDC classification: 658.812 LOC classification: HF5415.5 | .B47 1999Online resources: Contributor biographical information | Sample text | Publisher description | Table of contents only
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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APU Library Open Shelf | Book | HF5415.5 .B47 1999 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00010516 | |
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APU Library Open Shelf | Book | HF5415.5 .B47 1999 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00010511 |
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| HF5415.5 .B45 2009 c.1 Take their breath away : | HF5415.5 .B46 1996 c.1 Beyond customer satisfaction to customer loyalty : | HF5415.5 .B47 1999 c.1 Discovering the soul of service : | HF5415.5 .B47 1999 c.2 Discovering the soul of service : | HF5415.5 .B58 1991 c.1 Managing service as a strategic profit center / | HF5415.5 .B58 1991 c.2 Managing service as a strategic profit center / | HF5415.5 .C63 1999 c.1 Consulting for real people : |
Includes bibliographical references (p. 249-255) and index.
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