CRM at the speed of light : capturing and keeping customers in Internet real time / Paul Greenberg.
Material type:
TextPublication details: New York : McGraw-Hill/Osborne, c2002Edition: 2nd edDescription: xvi, 480 p. : ill. ; 24 cmISBN: 0072224169 (hbk.); 9780072224160 (hbk.)Subject(s): Customer relations -- Management | Electronic commerceDDC classification: 658.812 LOC classification: HF5415.5 | .G74 2002Online resources: Table of contents only
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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APU Library Open Shelf | Book | HF5415.5 .G74 2002 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00010565 | |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .G74 2002 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00011151 |
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| HF5415.5 .G66 2000 c.2 Monitoring, measuring, and managing customer service / | HF5415.5 .G74 2001 c.1 CRM at the speed of light : | HF5415.5 .G74 2002 c.1 CRM at the speed of light : | HF5415.5 .G74 2002 c.2 CRM at the speed of light : | HF5415.5 .G75 2009 c.2 Taming the search-and-switch customer : | HF5415.5 .H54 1998 c.1 Best practices : | HF5415.5 .K38 2008 c.1 Discover SAP CRM / |
Includes index.
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