Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller.
Material type:
TextPublication details: New York : Wiley, 2002Description: xv, 300 p. : ill. ; 24 cmISBN: 0471079774 (hbk.); 9780471079774 (hbk.)Subject(s): Consumer satisfaction | Customer relations | Reengineering (Management)DDC classification: 658.812 LOC classification: HF5415.335 | .J33 2002Online resources: Table of contents
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HF5415.335 .J33 2002 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00010574 |
Includes bibliographical references and index.
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