Total quality service : a simplified approach to using the Baldrige Award criteria / Sheila Kessler.
Material type:
TextPublication details: Milwaukee, Wis. : ASQC Quality Press, c1995Description: vii, 161 p. : ill. ; 23 cmISBN: 0873893360 (pbk.); 9780873893367 (pbk.)Subject(s): Total quality management -- United States | Malcolm Baldrige National Quality AwardDDC classification: 658.812 LOC classification: HD62.15 | .K47 1995
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
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APU Library Open Shelf | Book | HD62.15 .K47 1995 c.1 (Browse shelf (Opens below)) | Available (No use restrictions) | 00010522 |
Includes bibliographical references (p. 137-141) and index.
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