Customer connections : new strategies for growth / Robert E. Wayland, Paul M. Cole.
Material type:
TextPublication details: Boston, Mass : Harvard Business School Press, c1997Description: xi, 267 p. : ill. ; 24 cmISBN: 0875847994 (hbk.); 9780875847993 (hbk.)Subject(s): Customer relationsDDC classification: 658.812 LOC classification: HF5415.5 | .W39 1997
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
General Circulation
|
APU Library Open Shelf | Book | HF5415.5 .W39 1997 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00010590 | |
|
General Circulation
|
APU Library Open Shelf | Book | HF5415.5 .W39 1997 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00010589 | |
|
General Circulation
|
APU Library Open Shelf | Book | HF5415.5 .W39 1997 c.3 (Browse shelf (Opens below)) | 3 | Available (No use restrictions) | 00027714 | |
|
General Circulation
|
APU Library Open Shelf | Book | HF5415.5 .W39 1997 c.4 (Browse shelf (Opens below)) | 4 | Available (No use restrictions) | 00027715 |
Browsing APU Library shelves, Shelving location: Open Shelf, Collection: Book Close shelf browser (Hides shelf browser)
| No cover image available |
|
|
|
|
|
|
||
| HF5415.5 .U33 1988 c.1 Sales and service handbook : | HF5415.5 .U48 2003 c.3 The ultimate CRM handbook : | HF5415.5 .V36 1996 c.1 The eleventh commandment : | HF5415.5 .W39 1997 c.3 Customer connections : | HF5415.5 .W39 1997 c.4 Customer connections : | HF5415.5 .Y47 2009 c.1 Your call is (not that) important to us : | HF5415.52 .S73 2004 c.1 Complaint management : |
Includes bibliographical references (p. 253-260) and index.
There are no comments on this title.