Customers.com : how to create a profitable business strategy for the Internet and beyond / Patricia B. Seybold with Ronni T. Marshak.
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TextPublication details: New York : Times Business, c1998Description: xx, 360 p. : ill. ; 25 cmISBN: 0812930371 (hbk.); 9780812930375 (hbk.)Subject(s): Customer services -- Communication systems | Internet marketing | World Wide Web | InternetDDC classification: 658.81202854678 LOC classification: HF5415.5 | .S49 1998
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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APU Library Open Shelf | Book | HF5415.5 .S49 1998 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00010583 | |
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APU Library Open Shelf | Book | HF5415.5 .S49 1998 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00027722 | |
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APU Library Open Shelf | Book | HF5415.5 .S49 1998 c.3 (Browse shelf (Opens below)) | 3 | Available (No use restrictions) | 00030910 |
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| HF5415.5 .R45 2001 c.1 The loyalty effect : | HF5415.5 .R45 2001 c.2 The loyalty effect : | HF5415.5 .R45 2001 c.3 The loyalty effect : | HF5415.5 .S49 1998 c.1 Customers.com : | HF5415.5 .S64 2001 c.1 Lessons from the Nordstrom way : | HF5415.5 .S65 2012 c.1 High-tech, high-touch customer service : | HF5415.5 .S83 2006 c.1 Successful service operations management / |
Includes index.
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