Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextPublication details: Boston : McGraw-Hill, c1998Edition: 2nd ed., Int. edDescription: xxvi, 613 p. : ill. ; 24 cmISBN: 0071157093 (pbk.); 9780071157094 (pbk.)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .F58 1998
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HD9980.5 .F58 1998 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00011785 | |
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General Circulation
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APU Library Open Shelf | Book | HD9980.5 .F58 1998 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00004208 |
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| HD9980.5 .B59 1991 c.1 Selling your services : | HD9980.5 .C73 1998 c.1 1001 ways to market your services : | HD9980.5 .F58 1994 c.1 Service management for competitive advantage / | HD9980.5 .F58 1998 c.1 Service management : | HD9980.5 .F58 1998 c.2 Service management : | HD9980.5 .F58 2011 c.2 Service management : | HD9980.5 .G76 2000 c.2 Service management and marketing : |
Updated ed. of: Service management for competitive advantage. 1994.
Includes bibliographical references and indexes.
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